Quote of the Week...

“Contentment: The smother of invention.”
Ethel Mumford

I think this is the case in the NHS. They have implemented so many benchmarks and hierarchies that innovation simply cant get through. They are starting to realise this however and open up more via projects with the Design Council and government schemes like The National Innovation Centre. The aim of these is to give a single point of entry to the system making the design process clearer and more transparent. So where can we go from here ? How can you tell what everyone wants ? Maybe the should provide focus groups, just like they provide guinea pig patients for medical students maybe those guinea pigs could also work with designers to help them understand the situation they are designing for !? Feedback please....